Under no circumstance is it appropriate to hook up propane cylinders or otherwise tamper with our equipment. In the event of an outage, or interruption of service, a leak test on the system must be performed. PROPANE OUTAGES: Because of liability issues, any will-call customer who runs out of propane more than once will receive a letter notifying them of our intention to remove our equipment. Customers who own their tanks can purchase their propane for $.15 per gallon less than customers who have company-owned tanks. Customers always have the option of purchasing their tank to avoid rent charges and save on their propane costs. Other rent price changes may occur over the course of years to reflect the current value of replacement equipment. Our tank rent prices increased for the first time in several years in 2007 due to the high price of steel. This covers a calendar year, January thru December, and is billed every February for the prior year. TANK RENT: As stated in our lease agreement, customers are charged for tank rent if their annual usage is below the minimum requirement depending on their tank size 500 gallons for a 500-gallon tank, 330 gallons for a 330-gallon tank, 250 gallons for a 250-gallon tank and 200 gallons for a 120-125 gallon jug. Because heating requirements vary from year to year we review the budgets mid-year to ensure that the accounts seem to be on-track, and the month of June is the settlement month to clear the account in preparation for the next heating season. Budget payments must be made timely in order for deliveries to be made. Our budget plan starts in July and offers a chance for customers to spread their fuel costs over an entire year. You must pay within 10 days of delivery to be able to take advantage of the discount. The Pay-As-You-Go plan costs $50 for your price to be capped and when your fuel is delivered it will be priced at the going rate with a discount offered that is large enough to bring your price down to your cap. This is the most economical way to purchase your fuel and there are no service charges associated with this plan. The Pre-Buy plan is one in which you purchase as much fuel as you think you will need for the upcoming heating season and pay for it by August 1st. We offer Pre-Buy and Pay-As-You-Go plans in June of every year. PRICE CAPS: We encourage all of our propane customers to take advantage of our price cap programs. If a customer does not have a charge account they cannot be on an automatic keep-full basis. Additionally, all fuel deliveries are to be paid before a subsequent delivery can be made whether that balance is at Gary Oil or Farm Plan. If you are unable to be approved for a Farm Plan account, or don't wish to have one, you may use a credit card or prepay for your deliveries. After that time, any unpaid balance must be sent to our credit holding company - Farm Plan. TERMS: Our terms are that all fuel deliveries are due within 10 days of delivery. If we can be of any assistance to you, or if you have any questions, please feel free to call. Hopefully this will explain some of our practices to you and will enable us to maintain a positive relationship with each other in these difficult economic times. We would like to take this opportunity to review some of our policies regarding fuel delivery and charge accounts. We realize that you have many choices when considering who will fulfill your fuel needs. We at Gary Oil & Propane would like to thank you for choosing to do business with us.
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